August 7, 2025

Chicago Atlantic Closes $50 Million Term Loan to Capacity

Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 businesses rely on Capacity’s AI support automation platform to grow revenue, cut costs and improve customer satisfaction across channels.

“Capacity stands out in a sea of customer support “point solutions” due to their full-stack AI support. The Company is not just a chatbot or basic ticketing automation. Capacity combines conversational AI with workflow automation, agent assist, document search, and task execution—all in one platform,” said David Enright, Partner & Head of Direct Lending. “The Platform has a deep Customer Support knowledge base, making their platform an effective solution for the Enterprise customer focused on high deflection rates and next-gen customer support.”

Read the full article here.